Reference

How svip5web Handles Your Personal Data

This Privacy Policy covers exactly what information we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our lobby — and how we keep that data secure.

Account data protectionWallet info securedDANA, OVO, GoPay contextYour rights explainedContact us any time

Explore the Lobby Read FAQ

Data We Collect and Why We Need It

svip5web Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details, and account credentials. When you deposit through DANA, OVO or GoPay, we record transaction references — not your full wallet credentials — solely to confirm payment and credit your account. We also collect device identifiers and session

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data to keep your login secure across mobile and desktop. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for a period after closure as required by applicable regulations where our service is
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permitted. Cookies and similar technologies help us remember your session preferences and detect unusual login attempts — you can adjust cookie settings in your browser at any time. If you are in Yogyakarta or anywhere else in Indonesia, the same data-handling rules apply to your account.
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We process data only for account operation, payment verification, fraud prevention and service improvement. Any third-party processors we engage — such as payment gateway partners — are bound by confidentiality obligations. Jurisdiction-specific rights apply where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to your data, correct inaccurate details, or ask us to delete information tied to your account, reach out through any of the channels below. We aim to respond to all data-related requests promptly. All channels are monitored and handled by our account support team.

Live Chat Start a live chat session directly from your account dashboard. Mention your registered email and the specific data request — our team will confirm receipt and next steps.

Email Support Send your data request to our support email with your account username and the nature of your query. We handle privacy-related emails separately for faster routing.

Account Help Centre Log in to your account, head to the Help section, and submit a privacy request ticket. You can track the status of your request from the same page.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our data practices are built around four areas: how we secure your account, how we use cookies, how long we keep your data, and how you can request changes. Each area is handled by a dedicated process, not a single catch-all policy. Here is what each one means for your account.

Account Security We use encrypted storage and OTP verification on login to protect your account. Unusual access attempts trigger an automatic session lock until you re-verify.

Cookie Usage Session cookies keep your lobby preferences intact across visits. Analytics cookies are anonymised. You can block non-essential cookies through your browser settings without affecting your account.

Data Retention Active account data is kept for the life of your account. After closure, we retain records only as required by applicable regulations. You can request a summary of retained data at any time.

Requesting Changes To update, correct or delete personal data, submit a request via live chat or email. We verify identity before processing any change to prevent unauthorised alterations to your account.

Your Privacy Questions, Answered

These are the questions we hear most often about data, account privacy and your rights on svip5web. If your question is not listed, contact our support team directly through the channels above.

We collect your name, email address, contact number and account credentials on registration. Payment references from DANA, OVO or GoPay are recorded for transaction verification only.

We do not sell your data. We share only what is necessary with payment gateway partners — such as those handling DANA and OVO — who are bound by confidentiality agreements.

Submit a data access request via live chat or our support email. Include your registered account username so we can verify your identity before releasing any details.

Yes. Send a deletion request through our Help Centre or email support. We will remove data that is not required under applicable retention regulations and confirm once complete.

Session cookies maintain your login state and lobby preferences. Analytics cookies are anonymised. Adjust or block non-essential cookies in your browser — your account access will not be affected.

Retention after account closure follows applicable legal requirements in permitted regions. Once that period ends, personal data is securely deleted from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoSvip5Web Glossary

How svip5web Handles Your Personal Data

Reach Us About Your Privacy Rights

Data Handling, Cookies and Account Security

Your Privacy Questions, Answered

01 What personal data does svip5web collect when I open an account?

02 Does svip5web share my data with third parties?

03 How can I request access to the data svip5web holds about me?

04 Can I ask svip5web to delete my personal data?

05 How does svip5web use cookies on the site?

06 How long does svip5web keep my data after I close my account?

Privacy Policy

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