Reference

What Governs Your Account on svip5web

These legal terms set out the rules that apply when you open an account, make deposits via DANA, OVO, or GoPay, and use any part of the lobby.

Account EligibilityDANA, OVO, GoPay Wallet TermsCookie and Data PolicyJurisdiction-Dependent AccessContact and Dispute Paths
svip5web What Governs Your Account on svip5web
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how your data is used, want to request a copy of your account records, or need to dispute a transaction linked to your DANA, OVO, or GoPay wallet, we have three direct contact paths. Each channel is staffed to handle account and policy questions specifically — not just general lobby queries.

Team online

Live Chat Support

Open the chat widget from any page inside your account. Describe your legal or data query directly — agents can pull your account record and escalate policy issues without delay.

Email for Policy Requests

Send a written request to our support email for formal data-access or account-deletion inquiries. Include your registered wallet type — DANA, OVO, or GoPay — so we can locate your record faster.

Account Settings Portal

Log in, head to your account settings, and use the privacy controls section to adjust cookie preferences, review stored data, or submit a data-correction request directly from the portal.

DATA AND SECURITY HANDLING

How We Manage Your Data and Account Security

Account security and data integrity sit at the core of how we run the platform. Every login step uses OTP verification sent to your registered number. Wallet connections to DANA, OVO, and GoPay are verified at the account level before any withdrawal is processed. Here is what we do across four key areas.

Data Retention Practice

We keep transaction and account data for as long as needed for audit and legal compliance. You can request a summary of what we hold by contacting us through live chat or email.

Cookie Management

Strictly necessary cookies run automatically to keep your session secure. Analytics cookies can be switched off in account settings — this does not affect lobby access or wallet function.

Account Security Steps

OTP verification protects every login. Withdrawal requests require the wallet name — DANA, OVO, or GoPay — to match the name on your registered account before we release funds.

Requesting Changes or Deletion

Send your data-change or account-deletion request by email. We aim to confirm receipt within one business day and resolve the request in accordance with applicable data rules.

Legal Questions We Get Asked Most

These are the questions we see most often from accounts in Indonesia about how our legal terms, data practices, and access rules work in practice.

Availability depends on local law and your eligible region. We do not confirm legality for every area — check local regulations before opening an account or making any deposit.

We hold registration details, wallet records linked to DANA, OVO, or GoPay, transaction history, and login logs. You can request a copy by contacting us via email with your account details.

Submit a written deletion request through our support email. Include your registered wallet type so we can locate your account. We confirm receipt and process the request under applicable rules.

Yes. Analytics cookies can be disabled in your account settings. Strictly necessary cookies stay active to keep your session and login secure — switching them off would break account access.

The version shown at the footer of this page is the current one. Continuing to use your account after an update means you accept the revised terms — we recommend checking this page periodically.

The wallet name on your DANA, OVO, or GoPay account must match your registered display name. If they do not match, the withdrawal is held and our team contacts you to resolve the discrepancy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.